Have a problem that needs fixing?
At The Computer Man Ltd, we apply a minimum service charge of $50 for all service jobs. This fee ensures we can continue to provide reliable, professional support and reflects the real costs involved in every job – even the small ones.
What does this include?
Workshop Booking
$25.00 - Booking & Administration Fee
- Covers the time spent creating service tickets, handling communications, and managing parts and job flow.
$25.00 - Professional Diagnostic Fee
- Includes the first 30 minutes of hands-on labour. In many cases, this is enough to resolve smaller issues on the spot. If more time or parts are needed, we’ll always get your approval before continuing.
Frequently asked questions
If your repair requires replacement parts, we will provide you with a full quote before proceeding. To secure parts and begin work, we require a 50% deposit.
Most parts arrive within 2 weeks, but this can vary depending on supplier availability and shipping times. We’ll always keep you informed of any delays and provide estimated timeframes wherever possible.
Yes — if your repair goes beyond what’s included in the minimum service charge, we will always provide a detailed quote for any additional labour or parts before continuing. No further work will be carried out without your approval.
We are committed to delivering professional, transparent service, ensuring there are no surprises when it comes to costs.
If we assess that your device is not repairable or not economical to fix, the minimum service fee of $50 still applies. This fee covers the time, tools, and resources involved in diagnosis, testing, and expert evaluation — which often goes well beyond the initial 30 minutes included.
As professional tradespeople, we bring years of experience and technical skill to every job. Even when a device can’t be fixed, you're paying for the time, care, and knowledge it takes to reach that conclusion. We value transparency and believe in being upfront about the realities of repair work, including the costs involved in simply determining the best course of action.